IVR - Automated Booking

Giving Priority to Regular Customers

Our automated booking service at L&D 59ers, makes ordering Taxi as easy as 1-2-3.

IVR or Integrated Voice Response, gives L&D 59ers the ability to offer a faster, efficient service to more customers. The system allows regular customers to book a Taxi without speaking to an operator. Once the customer is eligible the system will automatically offer the automated service. Generally it takes 15/20 seconds to book a Taxi in Luton & Dunstable using the automated service. Of course IVR will not replace our staff, but it will free up our telephonists to concentrate on dealing with calls that demand their attention. 1 in 3 customers use the automated service and we are delighted with the positive feedback from customers.

How to use the Automated Booking System

  1. Ring 01582 595959 as usual.
  2. Select your pick up point by pressing 1,2 or 3.
  3. Press 1 for a Taxi ASAP.

That's it! Mobile phone users receive a booking confirmation by text SMS.